Refund policy

We want you to be satisfied with your purchase from Evoke.

If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with original packaging where possible.

  • The return request must be submitted within 30 days of delivery.

Non-Returnable Items

We may be unable to accept returns for:

  • Used items

  • Damaged items caused by misuse

  • Items returned outside the return period

  • Any products designated as final sale

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with photos of the issue.

We will review the situation and work with you to provide an appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method.

Depending on your financial institution, it may take several business days for funds to appear in your account.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged or supplied incorrectly.

Contact

To request a return or discuss a refund, please contact us through our Contact Us page.