Returns & Refunds

We want you to be satisfied with your purchase from Evoke.

For change-of-mind returns, you may request a return within 30 days of receiving your order, subject to the conditions below.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Eligibility for Change-of-Mind Returns

To be eligible for a change-of-mind return:

The item must be unused and in its original condition.
The item should be returned with its original packaging where possible.
The return request must be submitted within 30 days of delivery.
You must provide your order number or other proof of purchase.

Please contact us before sending an item back. Returns sent without prior approval may not be accepted or processed correctly.

Change-of-Mind Returns We May Not Accept

We may be unable to accept change-of-mind returns for:

Items that have been used.
Items damaged through misuse, improper handling or failure to follow product instructions.
Items returned outside the 30-day change-of-mind return period.
Items that are incomplete or missing supplied components.

These conditions apply only to change-of-mind returns and do not limit your rights if a product is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order details and photos of the issue where available.

We will assess the situation and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

How to Request a Return

To request a return, please contact us through our Contact Us page.

Please include:

Your name and order number.
The item you would like to return.
The reason for the return.
Photos of any damage, fault or incorrect item where relevant.

We will review your request and provide return instructions. Please do not send an item back until you have received confirmation from us.

Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind returns.

If we confirm that an item is faulty, damaged, incorrect or not as described, we will reimburse reasonable return shipping costs or arrange the return where appropriate.

We recommend using a tracked shipping service for change-of-mind returns. Evoke cannot be responsible for return parcels that are lost or damaged in transit before they reach the nominated return address.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method.

Depending on your financial institution, it may take several business days for the funds to appear in your account after the refund has been processed.

Original shipping charges, where applicable, are not refundable for change-of-mind returns. This does not affect any rights you may have under the Australian Consumer Law.