Shipping policy
At Evoke, we aim to make receiving your order as simple and transparent as possible.
Shipping locations
Evoke currently ships within Australia only.
Shipping costs
We offer free standard shipping on all Australian orders, with no minimum order value.
Express shipping is not currently available.
Order processing
Orders are typically processed within 1–3 business days after purchase.
You will receive an order confirmation after completing checkout. Where tracking is available, tracking information will be sent separately after your order has been dispatched.
Delivery times
The delivery estimates shown below begin after your order has been processed and dispatched:
- Most products: 7–10 business days
- Monitor Riser: 25–30 business days
The applicable delivery timeframe is also displayed during checkout.
These timeframes are estimates and may occasionally be affected by public holidays, peak sales periods, carrier disruptions, severe weather or other circumstances outside our control.
Orders containing multiple products
Products may be fulfilled and dispatched separately.
When an order contains products with different delivery timeframes, such as a Monitor Riser and another Evoke product, the items may arrive in separate deliveries.
There is no additional shipping charge when an order is divided into multiple deliveries.
Tracking
Where tracking is available, it will be sent to the email address provided at checkout after dispatch.
Tracking information may take a short time to become active after it is issued.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfilment.
Delays or failed deliveries caused by incorrect or incomplete address information may require additional time to resolve.
Delays or delivery problems
Delivery timeframes are estimates rather than guaranteed arrival dates.
Please contact us through our Contact Us page if your order has not arrived after the applicable estimated delivery period. We will review the tracking information and work with the fulfilment partner or carrier to investigate.
Please also contact us promptly if an order arrives damaged, including your order number and photographs of the packaging and product where possible.